Before payment
Checkout asks for a delivery ZIP and then a full shipping address before loading live UPS quotes. Payment stays disabled until shipping and payment details are ready.
Shipping and pickup
Live fish fulfillment.
Shipping, pickup, weather holds, and DOA reporting are handled around animal safety first.
Packing window
Fish are packed around source readiness, weather, route risk, and carrier timing. Orders may be held when shipping would put the animal at unnecessary risk.
Pickup window
Local pickup or store handoff is scheduled after order confirmation. Bring an insulated container when temperatures are outside ordinary room range.
After delivery
Open the box promptly, photograph any problem before acclimation changes the evidence, and report DOA issues within 2 hours of recorded delivery or pickup.
FAQ
Common fulfillment questions.
Which days do live fish ship?
Shipping days depend on carrier reliability, weather, source readiness, and holidays. The checkout quote confirms available services before payment, and FPB may hold an order for a safer shipping day.
Can I pick up locally?
Yes, when a pickup or handoff window is confirmed. Pickup timing is coordinated after inventory is verified so fish are not bagged or moved before they are ready.
What happens during unsafe weather?
FPB may pause shipment for heat, cold, storms, or carrier disruption. The order remains active while a safer window is coordinated. Guest checkout customers can use order status lookup for updates tied to their checkout email.
What counts as a valid DOA report?
Send the order reference and photos of the sealed bag, livestock, shipping label, and handoff packaging within 2 hours of recorded carrier delivery or pickup.
What if the carrier delays the shipment?
Once a shipment has been tendered to the carrier, FPB is not responsible for carrier delays, mishandling, or service failures. Livestock deaths caused by a carrier delay are not eligible for replacement, store credit, or refund of the livestock price, shipping, or handling charges.
Are shipping costs refundable?
Eligible DOA refunds and store credits are limited to the purchase price of the affected livestock. Original shipping and handling charges are nonrefundable. If FPB approves a replacement, including for an eligible weather-related delay or other carrier-designated non-compensable event, the buyer must pay all replacement shipping and handling charges. Replacement shipping is not free.
Need a human check?
Ask before ordering.
Send the listing name and delivery ZIP if you want a shipping or pickup sanity check before adding fish to the cart.