Retail inquiries
Use this for order questions, current availability, pickup timing, shipping checks, and care questions before buying. Guest checkout customers can also check order status by email.
Contact
Get in touch.
Retail questions, pickup scheduling, shipping coordination, inventory questions, and livestock issue reporting.
Order issue reports
Send the order reference, photos, delivery or pickup time, and unpacking notes so the issue record stays tied to the order.
Operating region
Local-first fulfillment with pickup or shipping windows scheduled around fish readiness. Shipping availability is checked during checkout before payment.
Greater DC, Maryland, and nearby partner markets
Response notes
What to include
- Listing name or order number if you have one.
- Pickup ZIP or shipping ZIP for delivery availability.
- Photos and unpacking time for livestock issue reports.
- Preferred pickup timing if the order has not shipped yet.
Most non-urgent messages are reviewed within one business day. For policy details, read the shipping and pickup FAQ. For guest checkout status, use the private order lookup.